Return Policy

What if I want to return my order?

  • In the case that you are not satisfied with your purchase (e.g. damaged during shipment, wrong item shipped etc), kindly inform Customer Service at before returning the item. Otherwise, your request will not be processed. 
    • Product return request must be made within 7 working days from date received.
    • Damaged items must be returned together with their original box and packing slip.
  • Please provide the return parcel tracking number for all items.
What about postage charges?
  • Customers would have to bear the postage fees for shipping item(s) back to us during the return process. MEDII Skin Studio will bear the postage fees if the wrong item(s) was shipped. 
  • Please allow 14 working days for this process to be completed.
  • For more information, kindly email to
How can I return my purchase?
  • Kindly email your inquiry to with the subject “Return Item”. We will assist you as soon as possible.
  • Please allow 7 working days for your inquiry to be processed.
  • To make the process run smoother and faster, do email or DM us through Instagram on your inquiry with picture(s) of your item(s) & its condition and your order details for record purpose.
How long will it take to receive my refund/new item(s)?
  • Please allow a minimum of 14 working days from the date we receive your return package.
I need more information about this. Who do I contact?
  • You can contact our customer service at 03-5523 0377 or email your inquiry to
  • Our customer service will contact you during working days and hours.